Curtis Quality Care, LLC

About Us

Curtis Quality Care, LLC is a small Home Care service provider agency owned and operated by Heather Curtis-Tenney. The company is fully insured and licensed by the State of New Hampshire.

Heather Curtis –Tenney
Owner/Administrator
ABS, GCM,
ADRD Certified Trainer

Heather is a native of Center Tuftonboro NH and a graduate from Kingswood Regional High school (89) and has been in the health care field since 1994. Starting as a family caregiver for ill parents and siblings, she found she enjoyed and had an aptitude for the home healthcare aspect of care. With the desire to assist other families in coping with the psychological, emotional and physical difficulties of the aging process, and the difficulty in managing long term care and end of life needs for loved ones, she became a licensed nursing assistant at a local nursing home. She then advanced to becoming Director of Client Services for The Stevens Center Adult Day Care 1999-2006. Heather graduated from Granite State University in 2005 with an Associate’s Degree in Behavioral Science, specializing in Geriatric Care Management.

Curtis Quality Care, LLC became a state Licensed agency in November 2009 and was begun in loving memory of her parents, Capt. K.G Curtis, Janice. M. Curtis, and sister Kathryn A. Curtis. She is a certified Alzheimer’s and Dementia Related Disorders trainer and certified ADRD support group leader.

Her team of Home Health Aides make every effort to provide pleasant, comfortable and professional care to all their clients. All staff participate in ongoing bi-monthly training and direct supervision throughout their employment. All staff hired have an extensive background check, drug and alcohol testing upon hire and randomly throughout employment, DMV background check, and the Bureau of Adult and Elderly Services.

All staff are trained in:
Dementia and Alzheimer's Care
Infection Control
Patient Confidentiality
The Importance of Documentation
Healthcare Compliance
Patient Rights
Fall Prevention

Safe Patient Transfer
Mandatory Reporting
Abuse and Neglect
Hospice and End of Life Care
Patient's Safety and Wellness
Professional Standards
Activities of Daily Living Assistance
Use of Adaptive Equipment

EssentiALZ Certification through the Alzheimer's Association
The essentiALZ program provides core dementia care training—focusing on person-centered care, the changes that happen to thinking skills as dementia progresses, how those changes impact behavior, and how to understand behavior as communication. It also covers specific care topics like making a connection, eating solutions, pain and discomfort indicators, wandering, falls, and redirection and distraction behavior therapies.

Through completing the program, our staff learn techniques for caring for people with dementia, become recognized as someone who has a basic understanding of symptoms of Alzheimer’s and other dementias and demonstrate knowledge of evidence-based dementia care practices, which are promoted in the nationally recognized Alzheimer’s Association Dementia Care Practice Recommendations.

Sara J. Carey
Director of Client Services
Certified Dementia Care Specialist
ADRD Certified Trainer
Care Coordinator

Sara grew up in the idyllic small town of Stark, NH. This helped to shape Sara’s view on homecare and way of life. In Stark, everyone knew everyone and the door was always open. One always helped their neighbor and shared with one another what was needed from clothes to food. Sara moved to the Wolfeboro area with her family in 1989. She attended Kingswood Regional High School where she graduated in 1994.

Sara has been working since she was 14 in various industries and areas, but never found anything that quite fit until going to work in a local facility in 1996, where she became a caregiver and supervisor. Sara has been a supervisor for the past 18 years; she has been trained in crisis management and has vast experience with many different disorders, from Brain Injury, Autism, Parkinson’s, and Alzheimer’s/Dementia. She joined our family at Curtis Quality Care in 2010. She has a wide variety of skills that make her especially suited for assisting our clients in their homes.

When Sara joined us in 2010, it was as a personal care attendant; it became clear quickly that Sara was a rare find. Sara became the Director of Client Services in 2011. Some of her duties include: client intake, management of client records, and creating and implementing a client’s plan of care for each home. In 2012 Sara became an administrator for the company, assisting with all aspects of client care. Also, in 2012, Sara took over the scheduling of staff and clients, which is no easy feat. In 2013 Sara was also began assisting with hiring of employees, supervising their orientation and training, and management of staff files.

When asked why she enjoys her job Sara responded “helping people to remain in their homes, as independent as possible, and be cared for in the way I would care for my loved one, gives me a feeling of great accomplishment and when I go home I feel as though I have helped to do good things. This does not happen at every job or career avenue out there. I love and appreciate this job and would never want to do anything else”.

Robin Mosher, MA
Client Care Coordinator
PCA Supervisor
ADRD Certified

Robin grew up in the Wolfeboro area and graduated from Kingswood Regional High School in 1998. In 2004, she made the decision to go into the medical field and graduated from McIntosh College. She received an Associate’s Degree as a Nationally Certified Medical Assistant. After graduation, she worked as a Medical Assistant for eight years in the White Mountains and Seacoast area, which she loved.

Robin decided she wanted something that would more “rewarding”. Helping to keep the elderly in their own homes for as long as possible is just that…rewarding.

Robin has been a dedicated and compassionate employee for Curtis Quality Care, LLC since September of 2013. In September of 2015 Robin plans to fulfill her dream and go back to school part time to further her education and become a Registered Nurse.

Because of her medical background, Robin acts as a liaison between our office, the medical community, and family caregivers. Keeping charts up to date with the most recent diagnosis and medications to ensure clients’ needs are being met plays an important role.

Nancy Donahue
Operations Manager LNA, BSEE, BM

Nancy was first hired as a caregiver in 2015, coming from a varied background in management and business, as she says, “in a previous life”. Relocating to the Lakes Region in 2013 from the Seacoast, she had to reinvent herself as her former high-tech jobs weren’t readily available. After spending time in hospitals while her mother was terminally ill with cancer, she found “The ones that really made a difference in my mom’s quality of life were the aides. This is something I can do.”

Shortly after she became a certified License Nursing Assistant, and worked in an assisted living facility, and later at the Merriman House, a long-term care facility in North Conway. Finding that nursing home duty, while rewarding, was also frustrating. She was always getting into trouble for spending too long with residents and not getting her work done. After interviewing and receiving offers from other homecare agencies, she met Heather, and just knew that this was someone that she had to work with.

In addition to calling on clients, working in the office, and living on a small farm, she can be found here and there about town playing for the Cate Park Band in the summer, in the orchestra pit for the Village Players’ musical productions, and conducts the annual Tuba Christmas in Wolfeboro.